Case Study — Sjogrens Syndrome

Overview

We know some clients have strong views — which doesn’t faze us because we have equally strong programs, systems and processes that enable us to customize our offerings for each client and each campaign.

In this instance, a key client with particular needs and requirements — and a tight timeline — sought centralized patient reimbursement support for a small-scale immune system study for 16 patients in three different countries.

Given that this was the sponsor’s first experience with centralized reimbursement, the client was skeptical we could meet the aggressive program targets. BBK delivered a program with an on-time launch that ultimately achieved 100 percent patient participation.

Impact

Sites made extensive use of the TCN^TM Card Program throughout the study. Thoughtful, deliberate and customized site training ensured a seamless experience for both patients and sites. Speaking to the program’s ease of use for all, no patients and just a few sites reached out to BBK requesting support over the entire 18-month implementation period.

BBK’s reimbursement program removed logistical barriers to alleviate stress and burdens related to study travel and expenditures.

Low maintenance and high adoption rates: We met the client’s exacting and specific needs and requirements. BBK surpassed all KPI targets, including site inquiry response times and 100 percent patient participation — and demonstrated powerfully the impact of expertly administered reimbursement programs, to our client’s satisfaction and delight.