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Meaningful Engagement at Key Touchpoints along the Patient Journey

To illustrate the impact of BBK Worldwide's recruitment and engagement solutions, we've created a story based on a composite of typical patient experiences.

The story shows how the right combination of patient support services, delivered at critical touchpoints, removes barriers to participation and creates positive outcomes.

Leveraging adaptive, full-service solutions that provide support even as patient needs change, BBK is uniquely positioned to help sponsors deliver personalized experiences that drive enrollment success.

BBK’s medication delivery comes in handy when Jorge is required to quarantine at home following close contact with someone who has been exposed to COVID.

Some of Jorge's visits are conducted with BBK's in-home study visits. A clinical service provider trained on the protocol visits him at home to administer routine questionnaires, vital sign assessments and blood draws.

BBK’s voice assistant technology delivers appointment reminders, patient medication alerts and travel updates on Jorge's Alexa smart home device.

Following 18 months of participation, Jorge's clinical trial journey comes to an end. He and Anna reflect on it as a positive experience that allowed Jorge to pursue clinical research as part of his treatment plan.

While Jorge and Anna's story is a composite of various patient and caregiver experiences, it illustrates the value of a seamless, full-service approach in meeting patients' evolving needs. By embracing an approach that allows for the delivery of the right service at the right time, sponsors can create a positive environment for enrollment success.

From Awareness to Engagement, BBK's Full-Service Approach Ensures Continuous Support Throughout the Entire Patient Experience.

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Awareness

Branding & Creative Materials

Cultural Adaptation

Direct-to-Patient Outreach

Diversity, Equity & Inclusion Plans

Media Planning & Buying

Physician Outreach

Planning & Feasibility

Production & Distribution

Regulatory Document Management

Research & Strategy

Site Assessments

Consideration

Advocacy Engagement

Educational Materials

Global Call Center

Influencer Outreach

Secondary Prescreening

Study Ambassador

Websites & Screeners

Enrollment

Concierge Support

Informed Consent Tools

Medical Record Translation

On-Site Study Support

Payments & Reimbursements

Reporting & Analytics

Site Staff Enrollment Coaching

Travel Services

Site & Patient Study Tablets

Engagement

In-Home Visit Support

Meal Delivery

Medication Delivery

Nurse-Staffed Call Center

Participant Lost to Follow-Up Searches

Patient Appreciation Items

Patient Engagement Platform

Study Apps

Telehealth Video Calls

Visit Reminders

Voice Assistant Study Messages

BBK Worldwide, LLC
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Needham, MA 02494 United States

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Turning Clinical Trials into Success Stories

Meaningful Engagement at Key Touchpoints along the Patient Journey

Awareness

Jorge and his wife, Anna, live in a Chicago suburb and are in their early sixties. Two years ago, Jorge was diagnosed with prostate cancer — he has undergone initial treatment.

Jorge has a strong relationship with his oncologist and is interested in learning about a new clinical trial as a potential next step in his treatment plan.

Consideration

With his interest raised, Jorge visits the patient website to learn more about the study. He decides to take the prescreener to see if he may be eligible. He prequalifies, and his information is forwarded to a site in Chicago, about 90 minutes from his home.

Enrollment

After speaking with the PI, Jorge decides that he would like to participate.

The site uses BBK’s consent tools to facilitate the informed consent process. It features an introductory video available in multiple languages.

Engagement

Throughout the clinical trial, Jorge has real-time access to BBK's services and concierge support through TCN^® Engage, BBK's patient engagement platform.

Following 18 months of participation, Jorge's clinical trial journey comes to an end. He and Anna reflect on it as a positive experience that allowed Jorge to pursue clinical research as part of his treatment plan.

From Awareness to Engagement, BBK's Full-Service Approach Ensures Continuous Support Throughout the Entire Patient Experience.

Awareness

Consideration

Enrollment

Engagement

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Turning Clinical Trials into Success Stories

Meaningful Engagement at Key Touchpoints along the Patient Journey

Awareness

Jorge and his wife, Anna, live in a Chicago suburb and are in their early sixties. Two years ago, Jorge was diagnosed with prostate cancer — he has undergone initial treatment.

Jorge has a strong relationship with his oncologist and is interested in learning about a new clinical trial as a potential next step in his treatment plan.

Consideration

With his interest raised, Jorge visits the patient website to learn more about the study. He decides to take the prescreener to see if he may be eligible. He prequalifies, and his information is forwarded to a site in Chicago, about 90 minutes from his home.

Enrollment

After speaking with the PI, Jorge decides that he would like to participate.

The site uses BBK’s consent tools to facilitate the informed consent process. It features an introductory video available in multiple languages.

Engagement

Throughout the clinical trial, Jorge has real-time access to BBK's services and concierge support through TCN® Engage, BBK's patient engagement platform.

Following 18 months of participation, Jorge's clinical trial journey comes to an end. He and Anna reflect on it as a positive experience that allowed Jorge to pursue clinical research as part of his treatment plan.

From Awareness to Engagement, BBK's Full-Service Approach Ensures Continuous Support Throughout the Entire Patient Experience.

Awareness

Consideration

Enrollment

Engagement

Subscribe to stay connected

Share this page:

Throughout the clinical trial, Jorge has real-time access to BBK's services and concierge support through TCN^® Engage, BBK's patient engagement platform.