BBK Worldwide is very pleased to welcome travel and hospitality industry veteran Carol Rogal to our team as a Concierge for the growing suite of RSG® programs. Developed specifically for the clinical research industry, the RSG® suite of programs includes RSG® Arrive and RSG® Card – landmark travel and reimbursement programs that remove barriers to clinical trial participation, enhance the patient experience, and accelerate enrollment success. As a Concierge, Rogal will support RSG® operations, management, and customer care needs.
Rogal brings a wealth of knowledge to the position, having worked in the travel, hospitality, and healthcare industries for more than two decades. “We’re excited to welcome Carol to our team,” says Mike Johnson, Director, RSG® Services, BBK Worldwide. “In addition to helping clients navigate the complexities of clinical trial travel and reimbursement, Carol will manage travel and reimbursement coordination, ensuring patients, site staff, and sponsor needs are met with the highest level of customer satisfaction.”
Rogal comes to BBK Worldwide from Destination Weddings, where she managed a portfolio of contracts and worked with suppliers to ensure contracts were fulfilled properly. She previously held positions at Air Culinaire Worldwide as an on-site account manager for Sentient Jet, and at Swift Air as a corporate flight attendant. Her travel and hospitality industry experience is complemented by experience in the healthcare industry, with positions as an assistant to the event coordinator at Boston Medical Center and as the director of community relations at Sunrise Assisted Living in Norwood, Mass.