Advantages of a Dedicated Contact Center for Patient Recruitment

By Manli Chen on Fri, Nov 9, 2012 | 2 min read

During my last blog, I talked about the increasing demand for contact centers for patient recruitment due to their enhanced capabilities over the past decade. Today, I’d like to share with you some specific advantages of a well-trained, recruitment-focused contact center team.

Topics: Patient Recruitment, Site Support

BBK Shop Talk: Contact Centers

By Manli Chen on Mon, Aug 13, 2012 | 4 min read

During my almost five years managing the global contact center operations at BBK Worldwide, I have observed an increasing demand for contact centers with a global reach and healthcare/patient recruitment expertise due to their evolving roles and enhanced capabilities in the clinical trial area. As an indispensable resource today, contact centers that can provide a high level of patient-friendly services and an efficient prescreening mechanism can help significantly improve overall enrollment and retention performance. If you are able to foster a strong partnership with a highly qualified and adaptive contact center for your patient recruitment projects, it can lead to a higher ROI for study sponsors in terms of cost – and time-savings.

Topics: BBK Worldwide, Patient Recruitment, Branding and Advertising

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